I went into device manager and uninstalled the Hp Truevision webcam. I ran Youcam6 (had to go back into Progran Files (x86) to do it but I made a shortcut this time). I was frustrated and didn't bother with it anymore until yesterday. I think that's when I first posted in the forums here. exe! I ran it.and it did the same "unable to capture" error. I scoured my hard drive and discovered in my Program Files (x86), my Cyberlink folder still had a Youcam6 folder.
Something about the bundled version of Youcam seems to be vital to the webcam working at all. I looked on the forums and found other people had similar problems but I saw none that had remidied it. I uninstalled the webcam, reinstalled it, tried rolling back the driver, all that jazz. I tried doing updates, from both Win10 and Cyberlink.
When I looked in the settings I coulkd see that it was using the HP Truevision webcam. The little light next to the camera indicating it was on worked, so I was pretty sure it wasn't a hardware issue. I downloaded a different version of Youcam - my bundled software version was not free to download, and I was not about to pay for something that had originally came with my computer for free, and I had no idea what i could do or who to call to not have to pay to get it again. I dont remember which option I did the install with the second time, but my win.old folder was now gone, along with all my self installed programs. A few weeks later my start menu quit working again and I had to do the win10 reinstall again. When I did this, all my bundled software was removed, including Youcam. I think I did the in place upgrade, or refresh- the one that starts windows like new and saves everything you had in the Windows.Old folder. I put up with it for a little while and then got frustrated enough to reinstall windows. I could right click on a few of them, but to just click on them to open them did nothing. Then I started having problems with my start menu and all the programs there not working. It originally came with win 8.1 and some bundled software, which included Youcam 6, the software to use the built in HP Truevision webcam. Yay! Solved! I have a HP Envy touchscreen.
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